1. Digital Products Nature
Our catalog consists of downloadable digital goods (complete HTML5, CSS3, JavaScript source code, and associated documentation). Unlike physical merchandise, digital source code files cannot be returned once delivered. Nevertheless, we provide a 7-Day Money-Back Guarantee under the fair conditions specified below.
2. Eligibility for a Refund
You are eligible to request a full refund within 7 calendar days from the date of purchase if:
- Technical Defects or Corrupted Files: The downloaded ZIP file is corrupted, incomplete, missing critical files, or contains coding errors that our technical support team cannot resolve within 48 hours of notification.
- Non-Delivery of Download Link: You completed payment through Razorpay, but due to a technical glitch, the digital download link was not generated or emailed, and our support was unable to deliver the files manually within 24 hours of notification.
- Significant Discrepancy: The delivered HTML template materially diverges from the live demo preview or catalog description presented on our website.
- Duplicate Charge: You were inadvertently charged multiple times for the exact same order due to a payment gateway timeout. In such cases, 100% of the duplicate transaction amount will be refunded immediately.
3. Non-Refundable Scenarios
Refunds cannot be granted under the following circumstances:
- A change of mind or subjective design preference after downloading the complete, functional unencrypted source code.
- Lack of basic technical skills to edit HTML, CSS, or host files on a web server (we provide detailed setup documentation, and our team is happy to assist with questions).
- Incompatibility with third-party server environments or third-party plugins that are outside our documented specifications.
- Requests submitted after the expiry of the 7-day refund window.
4. Custom Website Design Services Cancellation
For custom web design packages (Starter, Business Suite, or Enterprise Portals):
- Before Work Commences: If you request cancellation before our development team initiates the design/mockup phase (within 12 hours of placing the order), you will receive a 100% full refund.
- During Development: If cancellation is requested after initial wireframes or mockups have been delivered, a pro-rata deduction representing the engineering hours already performed will apply.
- Post-Delivery & Acceptance: Once final source code and deployment on your server have been completed and accepted by you, custom project fees become non-refundable.
5. How to Initiate a Refund or Cancellation Request
To submit a refund or cancellation request, please follow these simple steps:
- Send an email to rcrcontactteam@gmail.com with the subject line:
Refund Request - [Your Order/Payment ID]. - Include the following details:
- Full Customer Name and Registered Email ID.
- Razorpay Payment ID (e.g.
pay_XXXXXXXXXXXXXX). - Name of the Template or Service purchased.
- Detailed description of the issue or error (please attach screenshots where applicable).
6. Refund Approval & Processing Timeline
Upon receiving your request, our support engineers will review the issue and respond within 24 to 48 business hours. If our team is unable to rectify the issue, your refund will be formally approved.
7. Contact Information for Refund Inquiries
For any queries related to refunds, cancellations, or payment statuses, our billing desk is available:
- Entity Name: RCR Groups
- Email: rcrcontactteam@gmail.com
- Phone: +91 95887 46801
- Business Hours: Monday – Saturday: 9:30 AM to 6:30 PM IST
- Operating Address: Nobal Enclave, Near Tau Devi Lal Park, Gurugram, Haryana - 122001, India